{"id":11,"date":"2025-12-12T05:58:02","date_gmt":"2025-12-12T05:58:02","guid":{"rendered":"https:\/\/luxurycigarsandaccessories.com\/?page_id=11"},"modified":"2025-12-14T19:48:28","modified_gmt":"2025-12-14T19:48:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-62494edd e-flex e-con-boxed e-con e-parent\" data-id=\"62494edd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-494eaa5 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"494eaa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"229\" data-end=\"260\"><strong data-start=\"229\" data-end=\"246\">Last Updated:<\/strong> 11\/02\/2025<\/p>\n<p data-start=\"262\" data-end=\"496\">At <strong data-start=\"265\" data-end=\"295\">Luxury Cigar &amp; Accessories<\/strong>, we take pride in delivering premium products and a refined customer experience. If for any reason you are not fully satisfied with your purchase, please review our refund and return guidelines below.<\/p>\n<hr data-start=\"498\" data-end=\"501\" \/>\n<h2 data-start=\"503\" data-end=\"515\">Returns<\/h2>\n<p data-start=\"517\" data-end=\"651\">You may request a return within <strong data-start=\"549\" data-end=\"560\">30 days<\/strong> of receiving your item. Unfortunately, returns requested after 30 days cannot be accepted.<\/p>\n<p data-start=\"653\" data-end=\"681\">To be eligible for a return:<\/p>\n<ul data-start=\"682\" data-end=\"932\">\n<li data-start=\"682\" data-end=\"767\">\n<p data-start=\"684\" data-end=\"767\">Items must be <strong data-start=\"698\" data-end=\"708\">unused<\/strong>, <strong data-start=\"710\" data-end=\"722\">unopened<\/strong>, and in the <strong data-start=\"735\" data-end=\"753\">same condition<\/strong> as received<\/p>\n<\/li>\n<li data-start=\"768\" data-end=\"807\">\n<p data-start=\"770\" data-end=\"807\">Original packaging must be included<\/p>\n<\/li>\n<li data-start=\"808\" data-end=\"873\">\n<p data-start=\"810\" data-end=\"873\">Proof of purchase (receipt or order confirmation) is required<\/p>\n<\/li>\n<li data-start=\"874\" data-end=\"932\">\n<p data-start=\"876\" data-end=\"932\">For damaged items, <strong data-start=\"895\" data-end=\"913\">photo evidence<\/strong> must be provided<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"934\" data-end=\"994\">Please do <strong data-start=\"944\" data-end=\"951\">not<\/strong> return items directly to the manufacturer.<\/p>\n<hr data-start=\"996\" data-end=\"999\" \/>\n<h3 data-start=\"1001\" data-end=\"1027\">Non-Returnable Items<\/h3>\n<p data-start=\"1028\" data-end=\"1076\">The following items are not eligible for return:<\/p>\n<ul data-start=\"1077\" data-end=\"1128\">\n<li data-start=\"1077\" data-end=\"1091\">\n<p data-start=\"1079\" data-end=\"1091\">Gift cards<\/p>\n<\/li>\n<li data-start=\"1092\" data-end=\"1128\">\n<p data-start=\"1094\" data-end=\"1128\">Hazardous or flammable materials<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1130\" data-end=\"1133\" \/>\n<h2 data-start=\"1135\" data-end=\"1155\">Partial Refunds<\/h2>\n<p data-start=\"1157\" data-end=\"1225\">In certain circumstances, partial refunds may be granted, including:<\/p>\n<ul data-start=\"1226\" data-end=\"1350\">\n<li data-start=\"1226\" data-end=\"1297\">\n<p data-start=\"1228\" data-end=\"1297\">Items returned with missing parts or damage not caused by our error<\/p>\n<\/li>\n<li data-start=\"1298\" data-end=\"1350\">\n<p data-start=\"1300\" data-end=\"1350\">Returns initiated after the 30-day return window<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1352\" data-end=\"1355\" \/>\n<h2 data-start=\"1357\" data-end=\"1376\">Refund Process<\/h2>\n<p data-start=\"1378\" data-end=\"1502\">Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.<\/p>\n<p data-start=\"1504\" data-end=\"1653\">If approved, your refund will be issued to your <strong data-start=\"1552\" data-end=\"1582\">original method of payment<\/strong>. Processing times may vary depending on your bank or payment provider.<\/p>\n<hr data-start=\"1655\" data-end=\"1658\" \/>\n<h2 data-start=\"1660\" data-end=\"1706\">Rejected International Packages &amp; Customs<\/h2>\n<p data-start=\"1708\" data-end=\"1788\">Customers are solely responsible for all customs duties, taxes, and import fees.<\/p>\n<p data-start=\"1790\" data-end=\"1857\">If a package is rejected due to customs charges and returned to us:<\/p>\n<ul data-start=\"1858\" data-end=\"2022\">\n<li data-start=\"1858\" data-end=\"1937\">\n<p data-start=\"1860\" data-end=\"1937\">A refund will be issued once the items are received in acceptable condition<\/p>\n<\/li>\n<li data-start=\"1938\" data-end=\"1982\">\n<p data-start=\"1940\" data-end=\"1982\">Original shipping costs will be deducted<\/p>\n<\/li>\n<li data-start=\"1983\" data-end=\"2022\">\n<p data-start=\"1985\" data-end=\"2022\">A <strong data-start=\"1987\" data-end=\"2009\">25% restocking fee<\/strong> will apply<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2024\" data-end=\"2027\" \/>\n<h2 data-start=\"2029\" data-end=\"2057\">Late or Missing Refunds<\/h2>\n<p data-start=\"2059\" data-end=\"2190\">Refunds typically appear within <strong data-start=\"2091\" data-end=\"2112\">3\u20137 business days<\/strong> after processing. If you have not received your refund after 7 business days:<\/p>\n<ol data-start=\"2191\" data-end=\"2313\">\n<li data-start=\"2191\" data-end=\"2240\">\n<p data-start=\"2194\" data-end=\"2240\">Check with your bank or credit card provider<\/p>\n<\/li>\n<li data-start=\"2241\" data-end=\"2275\">\n<p data-start=\"2244\" data-end=\"2275\">Allow additional posting time<\/p>\n<\/li>\n<li data-start=\"2276\" data-end=\"2313\">\n<p data-start=\"2279\" data-end=\"2313\">Contact us if the issue persists<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2315\" data-end=\"2362\">\ud83d\udce7 <strong data-start=\"2318\" data-end=\"2328\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2329\" data-end=\"2360\">info@luxurycigarandaccessories.com<\/a><\/p>\n<hr data-start=\"2364\" data-end=\"2367\" \/>\n<h2 data-start=\"2369\" data-end=\"2396\">Sale &amp; Clearance Items<\/h2>\n<p data-start=\"2398\" data-end=\"2512\">Only regularly priced items are eligible for refunds.<br data-start=\"2451\" data-end=\"2454\" \/><strong data-start=\"2454\" data-end=\"2512\">Sale and clearance items are final and non-refundable.<\/strong><\/p>\n<hr data-start=\"2514\" data-end=\"2517\" \/>\n<h2 data-start=\"2519\" data-end=\"2533\">Exchanges<\/h2>\n<p data-start=\"2535\" data-end=\"2686\">We only replace items if they are <strong data-start=\"2569\" data-end=\"2593\">defective or damaged<\/strong>.<br data-start=\"2594\" data-end=\"2597\" \/>To request an exchange for the same item, please contact us before returning the product.<\/p>\n<p data-start=\"2688\" data-end=\"2735\">\ud83d\udce7 <strong data-start=\"2691\" data-end=\"2701\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2702\" data-end=\"2733\">info@luxurycigarandaccessories.com<\/a><\/p>\n<hr data-start=\"2737\" data-end=\"2740\" \/>\n<h2 data-start=\"2742\" data-end=\"2752\">Gifts<\/h2>\n<ul data-start=\"2754\" data-end=\"2988\">\n<li data-start=\"2754\" data-end=\"2894\">\n<p data-start=\"2756\" data-end=\"2894\">If an item was marked as a gift and shipped directly to you, you will receive a <strong data-start=\"2836\" data-end=\"2857\">digital gift card<\/strong> for the value of the returned item<\/p>\n<\/li>\n<li data-start=\"2895\" data-end=\"2988\">\n<p data-start=\"2897\" data-end=\"2988\">If the item was not marked as a gift, the refund will be issued to the original purchaser<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2990\" data-end=\"2993\" \/>\n<h2 data-start=\"2995\" data-end=\"3015\">Return Shipping<\/h2>\n<p data-start=\"3017\" data-end=\"3157\">Customers are responsible for return shipping costs. Shipping fees are <strong data-start=\"3088\" data-end=\"3106\">non-refundable<\/strong>, unless the return is due to an error on our part.<\/p>\n<p data-start=\"3159\" data-end=\"3323\">We recommend using a <strong data-start=\"3180\" data-end=\"3210\">trackable shipping service<\/strong> or purchasing shipping insurance for items valued over <strong data-start=\"3266\" data-end=\"3273\">$75<\/strong>, as we cannot guarantee receipt without tracking.<\/p>\n<hr data-start=\"3325\" data-end=\"3328\" \/>\n<h2 data-start=\"3330\" data-end=\"3362\">International Orders Policy<\/h2>\n<p data-start=\"3364\" data-end=\"3569\">For international orders where customers decline <strong data-start=\"3413\" data-end=\"3448\">KAD Concierge Shipping Services<\/strong>, any approved refund due to unrecoverable circumstances will be issued as a <strong data-start=\"3525\" data-end=\"3568\">Luxury Cigar &amp; Accessories store credit<\/strong>.<\/p>\n<hr data-start=\"3571\" data-end=\"3574\" \/>\n<h2 data-start=\"3576\" data-end=\"3596\">Restocking Fees<\/h2>\n<p data-start=\"3598\" data-end=\"3696\">All eligible refunds\u2014excluding damaged or defective items\u2014are subject to a <strong data-start=\"3673\" data-end=\"3695\">15% restocking fee<\/strong>.<\/p>\n<hr data-start=\"3698\" data-end=\"3701\" \/>\n<h2 data-start=\"3703\" data-end=\"3718\">Need Help?<\/h2>\n<p data-start=\"3720\" data-end=\"3817\">If you have questions regarding returns, refunds, or exchanges, our support team is here to help.<\/p>\n<p data-start=\"3819\" data-end=\"3866\">\ud83d\udce7 <strong data-start=\"3822\" data-end=\"3832\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3833\" data-end=\"3864\">info@luxurycigarandaccessories.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last Updated: 11\/02\/2025 At Luxury Cigar &amp; Accessories, we take pride in delivering premium products and a refined customer experience.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":4,"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":3141,"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/pages\/11\/revisions\/3141"}],"wp:attachment":[{"href":"https:\/\/luxurycigarsandaccessories.com\/es_pr\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}